Computer Services, Inc.

Total System Support (TSS)

* Available only for COMPRO's latest products

 

Features:

 

Hardware Support Services

 

  • Labor Call Management Center (CMC)
    • Priority Response to all Trouble Calls
    • Remote Diagnosis/Telephone Consultations
    • Single Point-of Contact @ 1-800-936-2673

 

  • Material
    • Remote Exchange with Optional Advance Exchange
    • Remote Hardware Updates with Standard Repair or Exchange
    • Optional Logistics Support Programs

 

  • Information
    • Field Change Notices
    • Peripheral Change Notices
    • Technical Support Bulletins

 

Software Update Service

 

  • Labor
    • Phone support from COMPRO Engineers (8 am- 5 pm EST, Monday - Friday)
    • Advisory and Remedial Software Support
    • Electronic Access to software databases

 

  • Material
    • CD-ROM Media for Update Distribution

 

  • Information
    • Software and Documentation Updates as Released
Computer Services, Inc.