Compro Services-Support

SERVICES-SUPPORT

The Compro mission is to develop products, solutions, and services that provide the speed, power, and reliability required by the most sophisticated and time-intensive applications in the industry, and to create those systems with the potential for compatibility and expansion that will meet tomorrow’s most ambitious expectations. We are also committed to providing the most comprehensive services necessary to meet your needs. As a multi-vendor systems integrator, we have the flexibility to provide a full-range of real-time systems and support free from the constraints of a single manufacturer. As industry requirements increase, we will remain in the forefront by providing innovative solutions for time critical applications.

Training

Compro provides training for your Compro/Encore real-time system computers. Our experienced staff will deliver standard and/or customized courses to your site or at our training facility in Melbourne, Florida. Custom courses are also available for Encore computer models 32/27, 32/67, 32/77, 32/87, 32/97, and RSX systems. Call us at (321) 727-2211 to discuss your specific training needs.

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Special Products-Services

We can provide post-support products and services that meet your site's specific needs. The services and products can be "stand alone" or part of a Compro/Encore support program.

Products

• Customized operating systems
• Custom communications
• Security features
• Diagnostic tools



Services

• Consulting services (hardware and software)
• System problem analysis (hardware and software)
• OEM assistance services
• Operating system assistance services
• Application assistance services
• Custom sustaining services
• Custom training services
• Custom Site/Facility-associated services
• In-house inspections, testing, or acceptance

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COTS Long Term Support Solutions

Some government programs, with decade-long lifecycles and upgrade/spares purchases distributed over several years, may find it impossible to obtain COTS products matching original configurations. Motherboards become obsolete, disk drives change I/O methods, and peripheral standards evolve. This complicates configuration management, creates software incompatibilities, and may make repairs impossible.

Technology Obsolescence Protection Service (TOPS) Option

Compro understands this challenge, and has created the Technology Obsolescence Protection Service (TOPS). TOPS guarantees that all major system subassemblies will remain supportable as long as the TOPS program is in effect.

Compro will be the final designator of assembly obsolescence. TOPS may be added to any standard Compro remote or on-site maintenance plan. TOPS is available only with contiguous service, and any service lapse may invalidate TOPS availability. The following prerequisites apply:

• Systems purchased from Compro
• System audit and certification
• System in good state of repair
• Designated point of contact
• Hardware at current minimum mandatory revision levels (revision updates are available for an additional charge)

Guaranteed Long-Term Support (GLTS) Option

In addition to TOPS, Compro is offering Guaranteed Long-Term Support (GLTS) for three to 10 years. To qualify, simply pre-pay a TOPS-enhanced maintenance program for a period of three years (minimum) to ten years (maximum), and Compro will procure and warehouse spare parts based upon engineering analysis or available manufacturer MTBF statistics. This assures parts availability well into typical program life cycles. GLTS works in conjunction with TOPS, meaning that any TOPS-qualified end-of-life replacements will be procured and warehoused for the duration of the GLTS period.

Pricing and Ordering Information

Model Number: TOPS-00
Description: Technology Obsolescence Protection Service
Price: Home Office Quote (HOQ) – Dependent upon configuration

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Download TOPS Brochure

Parts Repair, Exchange and Remanufactured Equipment

The repair, exchange, and replacement parts list for Encore, Gould and SEL computers are shown in the brochure link below. The list also includes RSX systems as well as PowerTec, LH Research, and Switching Power, Inc. power supplies. Compro is the OEM for Encore parts.


Download Parts Catalog

Hardware Maintenance Catalog

All Encore, Gould and SEL parts will be maintained to the latest revisions for both firmware and software. These Engineer Change Orders (ECO) fix known defects in hardware firmware and software to allow the systems to operate at maximum levels of reliability.


Download Hardware Maintenance Catalog


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Software Maintenance Catalog

To request a quote, call 1-800-936-2673 .


Download Software Maintenance Catalog