Compro Computer Services, Inc.

Professional Services

We can provide post-support products and services that meet your site's specific needs. The services and products can be "stand alone" or part of a COMPRO/Encore support program.

 

 Products

  • Customized operating systems
  • Custom communications
  • Security features
  • Diagnostic tools

 

Services

  • Consulting services (hardware and software)
  • System problem analysis (hardware and software)
  • OEM assistance services
  • Operating system assistance services
  • Application assistance services
  • Custom sustaining services
  • Custom training services
  • Custom Site/Facility-associated services
  • In house inspections, testing, or acceptance
Professional Services Hardware/Software Product
MODEL DESCRIPTION
CP91-102-023 TDM/RSX Upgrade Kit
CP91-500 MASCOM I, MPX 3.2B CONCEPT/32
CP91-501 MASCOM II, MPX 3.4 CONCEPT/32
CP91-502 MASCOM III, MPX 3.4 RSX
CP91-503 MASCOM IV, MPX 3.3 CONCEPT/32
CP91-504 MASCOM V, MPX 3.5 CONCEPT/RSX
CP91-512 MPX 3.4 U02 Support on a 32/27
CP91-513 MPX 3.4 ACX
CP92-517 MPX 3.3 SCSI Support
CP92-518 MPX 3.2B SCSI Support
CP92-519 MPX 3.2C SCSI Support
CP92-520 MPX 3.4 SCSI Support
CP92-521 MPX 3.4 U02 SCSI Support
CP93-522 Cartridge Tape Support, MPX 3.4
CP94-523 SCSI Tape & Disc Support, MPX 2.1A
CP94-524 SCSI Tape & Disc Support, MPX 2.4 (21st Century Upgrade)
OS-1419-120Y EPX Operating System (MPX 1.X Replacement)

Professional Consulting, Engineering and Installation Services (refer to Special Terms & Conditions for specific contract details on the offerings below):

MODEL NUMBER DESCRIPTION
CS03-704-001 Labor/Warranty/Support, Domestic - On-site labor support during warranty period. Expenses included for locations within 150 miles of a service center. Additional expenses incurred outside of 150 miles of a service center. Four (4) on-site calls per year. On-site service scheduled within 72 hours.
CS92-702-000 In-plant system hardware and software integration
CS92-702-001 Consulting Service, Domestic - (Hardware or Software) by a Sr. Systems Analyst (Hardware or Software Engineer) – one week on-site includes travel time to and from the site, (usually 3 days on-site) Domestic US and Canada. Includes all travel expenses (Air Fare).
CS92-702-002 Consulting Service, International - (Hardware or Software) by a Sr. Systems Analyst (Hardware or Software Engineer) – one week on-site includes travel time to and from site, (usually 3 days on-site) International (includes Europe, Asia, Africa, South America, Australia, Near and Far East). Includes all travel expenses (Air Fare).
CS92-702-003 Field Engineer Support Service, International - (First Level Support) by a Field Service Engineer – one week on-site includes travel time to and from site (usually 3 days on-site) International (includes Europe, Asia, Africa, South America, Australia, Near and Far East). Includes all travel expenses (Air Fare).
CS99-703-001 Remote Engineering Consulting, Worldwide - 40 hours remote consulting with Senior Software/Hardware Design Engineer.
CS99-703-002 Remote Engineering Consulting, Worldwide - 80 hours remote consulting with Senior Software/Hardware Engineer.
CS99-705-001 System Installation, Domestic - Up to 40 hours on-site with Service Engineer. (Depending on the complexity of the system, the quantity will be adjusted.)  Includes all travel expenses (Air Fare).  Time includes portal-to-portal travel.
CS99-705-002 System Installation, International - Up to 40 hours on-site with Service Engineer. (Depending on the complexity of the system, the quantity will be adjusted.)  Includes all travel expenses (Air Fare).  Time includes portal-to-portal travel.
CS04-706-001 In-house acceptance/testing or inspections from customers. 4 hour minimum.
CS04-706-001A In-house acceptance/testing or inspections from customers. 8 hours/day.
CS99-705-108 Remote Installation Support (RIS) - up to 8 hours
CS08-705-001 Vendor documentation, media consolidation and indexing service

Note: A sales request is required prior to delivery of a quote to a customer.